Privacy Policy

Traveling Light Global B.V.

Effective date: 14-10-2026

1. Introduction

At Traveling Light Global, we respect your privacy and take the protection of your personal data seriously.

This Privacy Policy explains how Traveling Light Global B.V. (“TLG”, “we”, “us” or “our”) collects, uses, stores and shares personal data when you:

• visit our website;
• request a price;
• make or manage a booking;
• use our luggage or sports-equipment transport services;
• contact our customer support;
• subscribe to marketing communications; or
• otherwise interact with us.

We process personal data in accordance with the General Data Protection Regulation (“GDPR”) and other applicable privacy laws.

2. Who Is Responsible for Your Data?

Traveling Light Global B.V. is the data controller responsible for the personal data described in this Privacy Policy.

Traveling Light Global B.V.

Rotterdam

The Netherlands

KVK: 94411476

VAT ID: NL866767897B01

Email: info@travelinglightglobal.com

Website: travelinglightglobal.com

For privacy-related questions or requests, you can contact us at the email address above.

3. Personal Data We Collect

The information we collect depends on how you interact with TLG.

Identity and contact information

This may include:

• name;
• email address;
• telephone number;
• pickup address;
• delivery address;
• billing address; and
• contact details for a destination, hotel, chalet, business or other delivery location.

Booking and shipment information

This may include:

• booking number;
• travel and shipment dates;
• pickup and delivery details;
• destination;
• luggage or equipment type;
• dimensions and weight;
• shipment contents;
• service selected;
• tracking information;
• delivery status;
• return-shipment information; and
• instructions relating to your booking.

Payment and transaction information

We may process information relating to:

• amount paid;
• payment method;
• payment status;
• refunds;
• invoices; and
• transaction references.

Where payments are processed by a third-party payment provider, that provider may process your payment-card or banking details directly. TLG may not receive or store the full payment details itself.

Account information

If customer accounts are available, we may process login information, account preferences, booking history and related account activity.

Communications

We may keep records of communications with you, including:

• emails;
• chat messages;
• support requests;
• complaints;
• claims;
• feedback; and
• other correspondence.

Website and technical information

When you use our website, we may collect information such as:

• IP address;
• device type;
• browser type;
• operating system;
• pages visited;
• referring website;
• approximate location derived from IP address;
• website interactions; and
• cookie or similar technology identifiers.

More information about this is provided in our Cookie Policy.

4. Where We Get Your Information

Most personal data is provided directly by you when you make a booking, contact us or use our website.

We may also receive personal data from:

• another person making a booking on your behalf;
• transport and logistics partners;
• destination partners such as hotels, chalets or service points;
• payment providers;
• tracking and delivery systems;
• business or ambassador partners where you have interacted with TLG through them; and
• website, analytics or technology providers.

Where someone makes a booking for another person, we may need to process information about both the person making the booking and the person receiving or using the Service.

5. Why We Use Your Personal Data

We process personal data only where we have a valid legal basis for doing so.

Providing our Service

We use personal data to:

• provide prices;
• process bookings;
• arrange pickup and delivery;
• organise outbound and return transport;
• provide tracking;
• manage payments;
• communicate booking information;
• manage changes and cancellations; and
• provide customer support.

Where you are the customer, this processing is generally necessary to perform our contract with you or to take steps at your request before entering into a contract.

Where information concerns another traveller, recipient or destination contact, processing may be based on our legitimate interest in arranging and performing the booked Service.

Legal and administrative obligations

We process certain information where necessary to:

• maintain financial records;
• issue invoices;
• meet tax obligations;
• respond to lawful requests from authorities;
• comply with transport regulations; and
• establish, exercise or defend legal claims.

This processing is based on our legal obligations or legitimate interests, depending on the circumstances.

Customer service and improving TLG

We may use booking information, communications and feedback to:

• respond to questions;
• resolve problems;
• improve our Service;
• improve our booking process;
• train our team; and
• understand how customers use TLG.

Where appropriate, this processing is based on our legitimate interests in operating and improving our business.

Security and fraud prevention

We may process information to protect TLG, our customers, our partners and our systems against fraud, abuse, security incidents and unlawful activity.

This is based on our legitimate interests and, where applicable, legal obligations.

Marketing

If you subscribe to our newsletter or other marketing communications, we may use your contact information to send you TLG news, travel information, offers and other marketing content.

Where consent is required, we will only send such communications after you have given consent.

You can unsubscribe at any time.

6. Sharing Your Personal Data

We do not sell or rent your personal data.

We may share information where necessary with organisations involved in providing or supporting our Service, including:

• transport and logistics partners;
• local delivery and pickup partners;
• hotels, chalets, service points or other agreed destinations;
• payment providers;
• website and hosting providers;
• cloud and data-storage providers;
• email and communication providers;
• booking, tracking and customer-support systems;
• analytics and technology providers;
• accountants, lawyers, insurers and other professional advisers; and
• public authorities where required by law.

We only provide information that is reasonably necessary for the relevant purpose.

Some organisations that receive personal data act as processors on our behalf. Others, such as certain payment providers, carriers or insurers, may also act as independent data controllers for parts of their processing and may therefore have their own privacy policies.

7. Transport and Logistics Partners

Providing TLG's Service requires us to share certain booking and contact information with the companies responsible for transporting and delivering your luggage or equipment.

This may include your:

• name;
• pickup and delivery address;
• telephone number;
• email address;
• shipment information;
• delivery instructions; and
• tracking details.

Transport partners may also generate information about the shipment while it is in transit, such as tracking events, attempted deliveries and proof of delivery.

8. International Data Transfers

We aim, where practical, to use European or Swiss digital infrastructure and service providers.

However, some service providers or their sub-processors may process personal data outside the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA, we take appropriate measures to ensure that it remains protected.

Depending on the destination and provider, these safeguards may include:

• a European Commission adequacy decision;
• European Commission Standard Contractual Clauses (“SCCs”); or
• another legally recognised transfer mechanism.

An adequacy decision allows personal data to flow to a recognised country without additional transfer safeguards; where there is no adequacy decision, mechanisms such as SCCs can be used. European Commission

You may contact us if you would like more information about the safeguards used for a particular transfer.

9. How Long We Keep Your Data

We do not keep personal data longer than reasonably necessary for the purpose for which it was collected, unless a longer period is required by law.

Different retention periods therefore apply to different types of information.

Booking and shipment information is retained for as long as reasonably necessary to provide the Service and deal with questions, complaints, claims and disputes.

Financial and accounting records are retained for the period required under Dutch tax and accounting law. Dutch businesses must generally retain basic business records for at least seven years; certain records can be subject to longer retention requirements. business.gov.nl

Customer-service and claim information may be retained for as long as reasonably necessary to resolve the matter and protect the legal rights of TLG or the customer.

Marketing information is generally kept until you unsubscribe or withdraw your consent, after which we may retain limited information necessary to record that you have opted out.

Website and technical data is retained according to the purpose of the relevant cookie, analytics system or security system.

When personal data is no longer required, we delete it or anonymise it where reasonably possible.

10. Marketing Communications

If you have chosen to receive marketing from TLG, we may send you information about our services, destinations, travel ideas, offers and company news.

You can withdraw your consent at any time by:

• using the unsubscribe link in a marketing email; or
• contacting us at info@travelinglightglobal.com.

Withdrawing consent does not affect processing that took place before you withdrew it.

We will not sell your contact information to third parties for their own marketing purposes.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website, booking process, security and other essential functionality.

We may also use analytics, preference or marketing technologies.

Where consent is legally required, these technologies will not be activated until you have made your choice through our cookie banner or preference centre.

You must be able to refuse non-essential cookies without losing normal access to the website.

You can change or withdraw your cookie preferences at any time.

For details about the technologies we use, their purposes, providers and retention periods, please see our Cookie Policy.

12. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or misuse.

These measures may include access controls, secure connections, authentication, backups, system monitoring and contractual requirements for service providers.

We also limit access to personal data to people and providers who reasonably need it to perform their role.

13. Your Privacy Rights

Depending on the circumstances, GDPR gives you the right to:

• request access to your personal data;
• correct inaccurate or incomplete personal data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing;
• receive certain personal data in a portable format;
• withdraw consent where processing is based on consent; and
• lodge a complaint with a data protection authority.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, contact:

info@travelinglightglobal.com

We may need to verify your identity before processing a request.

14. Complaints

If you have a concern about how we handle your personal data, please contact us first so that we can try to resolve it.

You also have the right to lodge a complaint with the competent supervisory authority.

For Traveling Light Global B.V., the lead Dutch supervisory authority is the:

Autoriteit Persoonsgegevens (AP)

Dutch Data Protection Authority

The AP accepts privacy complaints concerning the processing of individuals' personal data. Dutch Data Protection Authority

If you live elsewhere in the EEA, you may also be entitled to contact the data protection authority in your country.

15. Automated Decision-Making

TLG does not currently make decisions about customers that produce legal or similarly significant effects solely through automated decision-making or profiling.

Some third-party providers, such as payment or fraud-prevention providers, may use automated systems as part of their own services. Where they act as independent controllers, their privacy policies will apply to that processing.

If TLG introduces significant automated decision-making in the future, we will update this Privacy Policy and provide the information required by law.

16. Information About Other People

If you provide us with personal information about another person — for example another traveller, recipient or destination contact — please ensure that the information is accurate and that the person is aware that their information may be provided to TLG for the purpose of carrying out the booking.

We will only use that information where reasonably necessary for the Service or another lawful purpose.

17. Children

TLG's booking Service is intended to be used by adults.

We do not knowingly allow persons under 18 to enter into a booking contract with TLG.

An adult may make a booking that relates to luggage or equipment belonging to a child or another family member. In such cases, we will only process personal data about that person where reasonably necessary for the booking and Service.

18. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

TLG is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the privacy information provided by those organisations when you use their services.

19. Changes to this Privacy Policy

We may update this Privacy Policy when our Service, technology, suppliers or legal obligations change.

The latest version will always be available on our website.

We will update the effective date at the top of this page whenever material changes are made.

Where appropriate, we may also notify customers directly about significant changes.

20. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:

Traveling Light Global B.V.

Rotterdam

The Netherlands

KVK: 94411476

VAT ID: NL866767897B01

Email: info@travelinglightglobal.com

Website: travelinglightglobal.com