Pickup & delivery info

Your luggage or gear will be collected from the pickup address you enter during booking.

This can be your home, office or another suitable address, as long as the shipment is packed, ready and accessible when the courier arrives.

Please make sure:

• the pickup address is complete and correct;
• someone is available during the pickup window;
• your luggage or gear is fully packed and closed;
• there are no loose straps, loose items or anything hanging outside;
• the size and weight match the details entered during booking.

Your luggage or gear will be delivered to the destination address you provide during booking.

This can be a hotel, chalet, apartment, ski school or another agreed delivery location, depending on availability.

Please make sure:

• the delivery address is complete and correct;
• the location can receive luggage or sports gear;
• the name on the booking matches the hotel, chalet or reservation details where needed;
• someone is available to accept the delivery;
• the destination knows a shipment may arrive for you.

For hotel or chalet deliveries, we recommend informing the reception or host in advance.

We are launching first with winter sports gear delivery between:

Netherlands ⇄ Les 3 Vallées, France

More Alpine destinations will follow as we grow.

Pickup and delivery times depend on the route, destination, courier availability and seasonal demand.

We recommend booking early, especially during busy winter travel periods.

To avoid stress, always allow enough time between the expected delivery and your first ski day or activity.

For return bookings, we arrange the journey back home as well.

Before leaving your destination, please make sure your luggage or gear is packed again, ready for collection and available at the agreed pickup location.

The return address should be checked carefully before confirming your booking.

Where tracking is available, you will receive tracking information once your shipment has entered the courier process.

Tracking updates may not appear immediately after booking. In some cases, updates only start once the courier has collected and scanned your shipment.

Saturday delivery may be possible for some destinations, but this depends on the courier service, destination area and seasonal conditions.

Where available, this will be shown or confirmed during the booking process.

If Saturday delivery is important for your trip, please contact us before booking.

If your pickup address, delivery address, travel dates or accommodation details change, please contact us as soon as possible.

Once a shipment is already in transit, changes may be limited or may involve additional costs.

A pickup or delivery may fail if:

• no one is available;
• the address is incomplete or incorrect;
• the shipment is not ready;
• the shipment is not packed correctly;
• the destination cannot accept the delivery.

If this happens, we will help where possible, but it may cause delays or additional charges.

Before the courier arrives, please check:

• your luggage or gear is fully packed;
• all straps, zippers and handles are secured;
• the shipment matches your booking details;
• the pickup address is correct;
• someone is available for collection;
• old labels or barcodes are removed where possible.